What colours are available?
Our current Topmask base colour is ink-black with coloured adjustable straps and exposed seams. We currently stock 4 options including exposed colours of black, blue, grey and pink.
What are the sizes available?
Topmask products come with 2 sizes, Women (M) and Men (L).
What are they made out of?
Topmask designs have 4 layers of protection. An outer layer of 100% black cotton with two inner layers of non-woven fabric and polymer. Finally, an inside layer of 100% soft white cotton, with an accessible sleeve, fit for a reusable filter. The special layer of polymer film is the key layer to increase the protection.
How long does the filter last?
We recommend that you replace your filter every week, to keep your mask fresh from moisture or sediment. Dispose of it safely into the rubbish and replace with a new one. Wash your hands with soap before and after touching the filter.
Does your mask have a metal nose strip?
Yes. Each Topmask has a thin metal band across the top of the mask to fit well to your face comfortably.
How do I care for my Topmask?
Take the filter out of the mask and throw it away. Fill up a bucket with water and a natural detergent. Rub the mask gently and hand wash. Dry it in the shade. Do not wash it in the washing machine. Do not soak in detergent or water for a long time. Avoid using bleach. Once dry, place a new filter inside the mask and it's ready to re-use.
Cotton will get dust easily as it is the natural character of the fabric. We recommend you to remove any dust with a dust remover roller.
How long will take to dispatch?
We normally dispatch orders within 1-3 business days. Most orders will be dispatched within 24 hours. If you place an order on Friday afternoon, the parcel will normally be dispatched on the following Monday.
Do you offer international shipping?
Yes, we offer worldwide shipping services.
How long will it take my Topmask to ship?
For customers within Australia, if you choose Australian Post Express you should expect your package within 1-3 days or 3-7 if you choose Standard Shipping. For international customers, your parcels will be shipped via FedEx/TNT, DHL Express or UPS depending on the weight and your location. Most cases will be delivered within 3-5 business days depending on the destination countries however due to COVID19 you may find there will be postage delays.
Can I cancel my order?
You can email firstname.lastname@example.org to request a cancellation or make any changes to your order within 24 hours or before receiving a shipment tracking number. We are only able to cancel or change your order if it is still currently processing. Unfortunately, we cannot make any changes to orders that have already shipped.
Can I return my parcel?Due to the hygienic reasons, we cannot accept returns or refunds after the products have been received. If the masks are faulty, then we may offer to replace the problematic mask.
Why does my Topmask have a fold?
Our masks are folded before going into their package. These folds hold because of the natural character of 100% natural cotton. Shipment transition also will occur. These folds will disappear after being washed and ironed.